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Shipping Policy
Packing and Transportation; Risk of Loss. Seller uses
commercially reasonable packaging and shipping methods.
Unless otherwise agreed in writing by Seller, all Orders
shipped domestically will be delivered Free on Board (FOB)
Seller’s dock. Upon delivery to the carrier, title to the
Products and all risk of loss will pass to Buyer. Special
packaging charges may apply if Buyer requests nonstandard
packaging or if otherwise necessary in Seller’s reasonable
discretion. If Buyer’s Order specifies drop shipment, Seller
will ship applicable Products to Buyer’s customer specified in
the Order at Buyer’s sole expense, without markup, subject to
applicable carrier freight terms. Buyer may be charged any
special fees imposed by carrier including, without limitation,
redelivery fees and residential fees for small parcel post and
LTL shipments for Orders specifying delivery to residential
areas.
Refund Policy
Returns and Cancellations.
A. In the event that a Product does not conform to the
Product Warranty set forth in Section 8, you may within the
applicable 90 day period, return the Product and receive a
replacement Product. All returns must have a return material
authorization (RMA) number, which is available upon request
from Seller’s customer service department. In its sole
discretion, Seller may allow returns of Products for reasons
other than a breach of Product Warranty, subject to a
restocking fee as determined in Seller’s sole discretion.
Notwithstanding the foregoing, any damage, nonconformity or
short quantity reasonably discoverable upon inspection at the
time of delivery is ineligible for return after the expiration of
the 48 hour period defined in Section 5(D).
B. Orders are non-cancellable as of the date the Order is
accepted, unless otherwise agreed in writing by Seller.
Products shipped pursuant to any Order are not eligible for
return, except as permitted in this Section 11. Without
limiting the foregoing, in no event will Seller permit returns or
cancellations of Orders that are special order, custom made,
made to order, or specifically outsourced to complete.
