Biography:

We created our full array of products with the goal of meeting a variety of needs. With many products aimed at keeping your business running smoothly, you can also find a full assortment of items that can help with home improvement projects or recreational activities. When you want the best, Ratchet Straps USA is the only place to find it.

Shipping Policy:

• All shipments will usually be sent out Ground UPS or FedEx unless otherwise specified. UPS and FedEx Ground transit times are 2 – 5 business days after the order ships, depending on location. • Choosing Economy Shipping in the shopping cart will use USPS (United States Postal Service) Flat Rate or Regional Boxes. If Economy Shipping is not showing in the shipping rates list, the shipping cost has exceeded what the cheapest option for UPS and FedEx Ground options are showing for the weight of the items in your cart. Economy Shipping transit times are 4 – 8 business days after the order ships, depending on location. • Rush delivery, such as Next Day Air or Second Day Air, is available upon request. • We do not ship products to any PO Box unless it qualifies for Economy Shipping. (see above statements) • If you decide to return your order, shipping costs are not refundable.

Refund Policy:

Returns must be approved before being shipped back. The buyer is responsible for shipping costs involved in returning the products and shipping charges are non-refundable. A 20% restocking fee will be applied to all returns. Returns must be made within 10 days of delivery. NO RETURNS will be accepted after 14 days from date of delivery. The buyer must notify Ratchet Straps USA of any lost or damaged merchandise within 3 days of product delivery. Buyer is responsible for the following: • Inspecting shipment for lost or damaged products after the order arrives. • Signing the carriers freight bill as short, damaged, or incomplete orders. • Obtaining signature of the carrier for lost or damaged products • UPS & FedEx guaranteed shipping is guaranteed by UPS & FedEx, not by Ratchet Straps USA. We do our best in order to help you track your order once it leaves our location.